IN TODAY’S CUSTOMER CONTACT MARKET, “CONVERSATIONS” MEAN MORE THAN TALKING. As studies find about one in three customers prefer online and chat contact channels, C3/CustomerContactChannels pioneered the delivery of “non-voice” solutions that take customer engagement to communication channels including FAQ, chat, social media outlets (i.e. blogs, forums, and social networks), email, and direct speech

Non-Voice Services

For years, C3 has been meeting the demand. Our Interactive Web Response™ proprietary self-service customer solution delivers a contextually relevant experience across online communication channels to drive sales and service for leading brands by combining pertinent customer and historical session data to deliver a consistent and seamless “FAN” brand experience.

Utilizing the Oracle Cloud Dynamic Agent Desktop Cloud Service for CRM, Chat and Email support, C3 delivers a unified, quality brand experience regardless of the channel used and consistent and efficient delivery of Experience Champions’ skills and capabilities – all across a unified interface.