In the hands of our hand-picked and skillfully trained agents, our critical real-time data analytics and customer traffic tracking mines and discovers the depth of each customer relationship and fosters proactive customer management. We enhance loyalty among brand fans, and identify those at risk of departure – so we can help convert them to loyalists.
Our analytics track every customer touch point – inbound and outbound calls, the Internet, social media and mobile marketing. Key, actionable metrics for handle time, abandonment rates, average speed of answer, first-call resolution and other data points vital well-run contact management. By doing so, we know what moves your customers – what draws them, what keeps them – and what brings them back.