MIRAMAR, FL October 2 — C3/CustomerContactChannels announced today that TMC, a global, integrated media company, has named C3’s CHAMPS as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine.

Trusource Labs to Join C3 in the Everise Family; Creating Next Level Product and Customer Experiences
Acquisition provides Everise with Internet of Things (IoT) customer service capabilities, further incorporating technology into the BPO industry

FT. LAUDERDALE, FL- December 4, 2018--- Singapore-based Everise, parent company of C3|CustomerContactChannels {C3}, announced today that it has signed a binding agreement to acquire Trusource Labs. The acquisition is expected to close before the end of 2018. Trusource Labs specializes in technical support for Internet of Things (IoT) and help desk experiences for Apple users. Trusource Labs joins the Everise family of companies, each focused on disrupting and elevating the delivery of customer experiences globally. With the explosion in internet-connected devices in the home and the workplace predicted by Gartner to reach more than 21 billion devices by 2020, this acquisition will uniquely position Everise to capitalize on this massive market opportunity by providing highly complex, fully integrated technical and customer support solutions.

Asia’s Business Process Outsourcing (BPO) industry is big business. Globally, the industry was valued at USD$88.9 billion in 2017 and is set to grow to USD$262.2 billion by 2022, of which the Asia Pacific region will account for 8.5%, a major share of the growth. In the Philippines, the largest BPO center in Southeast Asia, the industry employs 1.2 million people and accounts for six percent of the gross domestic product, yet Malaysia and Vietnam are also growing fast, albeit from a low base (Vietnam has grown 20% in the past decade).

MIRAMAR October 10, 2018--C3/CustomerContactChannels was commended with a bronze honor at the Learning in Practice Awards hosted by Chief Learning Officer Magazine. This accolade was achieved on October 3rd for the Business Partnership category, which recognizes organizations that have implemented a significant evaluation program that has demonstrated exceptional business impact from their workforce development programs.