C3/CustomerContactChannels is your contact center partner – and much more. Our agents become your customer service advocates and brand champions. Our market-tested technology, unparalleled agent training techniques and time-proven skill in customer interactions across multiple mediums deliver fast response times to customer calls and prospect inquiries.
C3/CustomerContactChannels agents are highly trained to support multiple customer touch-points vital to improved service. These include phone interactions, Web communications solutions, Email management, Click to Chat, Click to Talk, and Web self-service. Our social media monitoring solutions ensure customers get the best brand message across the Internet – and negative chatter is countered. When combined as a holistic program of customer engagement, C3/CustomerContactChannels ensures each client’s message, service and interaction exceed expectations – of your customer and our client.
For companies competing in challenging and highly competitive market sectors, our innovative customer management solutions provide premier service, reduced turnover and migration, and improved bottom line performance.