Once prospects arrive at your site, call your number or have received direct mailer, email or other correspondence, how can you transform those hot leads into customers? C3/CustomerContactChannels is your customer acquisition expert.
Our programs help heighten customer acquisition, improve service and interaction, and maximize cross-sell and upsell – with sales conversion results unsurpassed in the industry. We do this by hiring, training and supporting the best-skilled agents in the category as part of our C3/CustomerContactChannels’ Program Launch for Unlimited Success (PLUS) model. Unique to C3/CustomerContactChannels and the contact center industry, our proprietary implementation methodology delivers consistent, scalable results for clients on time and on budget – and allows for a continuous improvement cycle that drives bottom-line value.
Once hired, our customer agents and managers embrace full accountability to our clients, complete ownership of their role, and our spirit of rewards and recognition tied directly to performance. In short order, our agents become your brand advocates who own their roles, drive value and deliver on revenue goals – meeting shareholder expectations while adhering to strict messaging and regulatory requirements.
Our customer acquisition model is simple: By growing your customer base, C3/CustomerContactChannels bolsters your bottom line – and derives long-term value from every customer engagement.