Leadership Team

Sudhir Agarwal

Chief Experience Leader

Sudhir Agarwal is the global Chief Experience Leader of C3 and a co-investor in Everise. Sudhir is also the founder and CEO of Sunrise BPO, which he founded as he embarked on his entrepreneurial journey. He is one of the founding members of Aegis Limited in 2005, with over 15 years of BPO experience in operations, migrations, training, client management, and business development. He has worked with Genpact for 7 years prior to joining Aegis. He has vast experience across multiple geographies, verticals and business units. Sudhir is an MBA from Manchester Business School, UK.

Yogesh Khattar

Experience Leader – Operations

Yogesh Khattar is responsible for day-to-day leadership and general management of C3 US and the Philippines.

A respected thought leader on customer experience, continuous improvement, and innovation, Mr. Khattar has over 20 years’ experience in enterprise leadership with BPO companies across India, US, South Africa, Philippines, and Costa Rica. From start-ups to established enterprises, he has directly managed large P&Ls. His focus on customer-centric cultures and verifiable success metrics have helped save millions of dollars year over year for clients in the technical support, healthcare, consulting, BFSI, telecom, and travel industries.

Richard Ferry

Chief Experience Leader

Rick Ferry is the former Chief Executive Officer of Aegis Communications where he successfully took command of a failing organization and led the successful effort to turn the company around. During his tenure, Company revenues increased from $58M to over $700M. Under his leadership and as a member of the three person Office of the Global CEO, the Company’s roster of employees grew from 1,100 to nearly 42,000 worldwide, completed 14 acquisitions, and significantly expanded globally.

Miguel Ramos

Experience Leader - Cx Strategy 

Miguel Ramos was the Senior Vice President of Business Development at Aegis Communications. In this role, he was responsible for merger and acquisitions activity, new business development, as well as the development of the firm’s entrée into the Energy and Utilities vertical market. Mr. Ramos was also an active participant on the team that built Aegis Healthcare, a business unit dedicated to the unique needs of Healthcare and Insurance clients.

Kenneth Epstein

Experience Leader - Cx Strategy 

Ken Epstein was Senior Vice President of Business Development at Aegis Communications where he built and led the Company’s North American Sales organization. During his career there, Aegis experienced exponential growth.

Additionally, Ken was responsible for the development of Aegis Healthcare and the significant growth that the Company experienced in this vertical market.

Curt Gooden

Experience Leader – Technology

Curt Gooden is a technology executive with nearly two decades of experience leading IT departments for global companies. He has successfully managed all aspects of information technology across international boundaries while lowering costs, implementing controls, mitigating risks and adding tangible value to clients.