At C3/CustomerContactChannels, people are the cornerstone of our success and that of our clients. We strive to make each interaction with customers, clients, and each other positive and rewarding. To that end, we have invested in a number of programs that drive and maintain a positive culture for all of C3 and reinforce our core values.
MAD4C3 is what all C3-ers strive to do – we Make A Difference for our company and we Make A Difference for our clients. With every call, every training class, every monitoring session, every IT or Facilities completed request, every client interaction, every employee coaching session, every new hire…we are all Making A Difference for C3. By collectively living MAD, we continue to build a company that is not only extraordinary, but unique among all others in our industry.
After training, every C3-er turns in their new hire button for a rubber wrist band, similar to the ones made popular years ago with the Livestrong campaign, but in C3 Red. Our band says: MAD 4C3 – Own it. As individual contributors, the core of being MAD is owning their respective roles within C3. When C3-ers are typing on their keyboards, they can glance at their band as a reminder to Make A Difference for C3. The words, Own it, serve as a reminder that each C3 employee is in control of their success with C3 – success is theirs to own.
Career pathing is a big part of this success as well. Over 90% of C3-ers are promoted from within, and C3 University is there to support their growth and development. C3-ers are the architect of their career with us, and skies the limit.
The C3 Management team is focused on developing a solid culture that revolves around our core values of open and honest communication, accountability, and recognition of our people and community. These core values drive daily ‘life at C3’ and are paramount to our success and that of our clients and employees.