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Utilities

Today’s energy markets are more complex and competitive than ever. Hot-button issues including pricing pressure, thinning margins, increasing regulation, energy efficiency, load management, renewable energy and frequent M&A activity threaten growth and profitability from every angle.

For energy and energy services providers, the effects of this pressure include heightened customer care demands that require new skills and strategies.  And, new customers must be acquired faster, more carefully and more cost-effectively than ever before.

To successfully meet these challenges, we have developed far-ranging energy market expertise, highly trained personnel with a broad base of capabilities all of which is backed by scalable operations and flexible technology solutions.  The C3 team stays abreast of industry trends and regulations so that we can become an extension of our energy clients’ teams.  This includes the delivery of time tested, veteran best practices combined with cutting edge, utility-specific solutions focused exclusively on generating the greatest efficiencies within the confines of industry regulations for customer management.

Services

Utility firms are under an enormous amount of pressure to operate as efficiently as possible.  Performance Based Ratemaking (PBR) mechanisms tie bottom line value to efficiency while open access fosters tough competition making customer service and loyalty efforts critical factors to success.

C3 Energy offers utilities customer communications solutions for every aspect of the customer lifecycle through multiple communications channels including inbound and outbound phone, web, and social media.

  • Customer Acquisition: Direct response sales conversion or outbound sales to acquire or win back customers (deregulated markets).
  • Customer Service: Includes connections, outages, disconnections, field service, accounts receivable management, High Volume Emergency Communications (HVEC) calls all supported in multiple languages.
  • Cross-sell, Upsell, Loyalty: Build brand loyalty and increase the lifetime value of customers using proactive communications and incentive offers, customer satisfaction calls, and a superior customer experience.
  • Web Communications: Supporting general customer communications all the way to online product comparisons, services include Email Management, Click to Chat, Click to Talk, Social Media Monitoring Solutions, and Web Self Service.

For more information about C3 Energy solutions, contact 800.707.4360