Accommodating your customers around the globe.
In today’s economy, travel and hospitality organizations worldwide face incredible challenges. These challenges are a result of the evident social and economical situations we are faced on a daily basis. At a glance, these challenges can seem quite menacing to your business quality and profit. Let C3 lighten your load! Many companies have gained great success from such methods as consolidation, inventory reduction, adoption of customer self-service models, and redesigning obsolete business processes, all of which help in realigning their costs with the new market dynamics. However, C3 doesn’t want to stop there. Countless travel companies such as yours are working with C3 to help them streamline costs, increase channel revenue within the reservations contact center, and ultimately, improve customer satisfaction.
- Customer Acquisition
Consistently exceed conversion rates for new reservations, promotions, group travel, and bundled (air, hotel, car) packages, turning fare shoppers into buyers.
- Customer Service
Provide up to date company and TSA travel policies, flight and schedule information, baggage issues; process rebooking for exchanges and cancellations, as well as, provide technical support.
- Loyalty and Rewards
Process new enrollments, Account Information (i.e. point balance, progress toward elite tier status, or review of mileage activity), club enrollment and administration, and concierge
- Web Communications
Supporting reservations through rewards, services include Email Management, Click to Chat, Click to Talk, Social Media Monitoring Solutions, Web Self Service and mobile solutions.