Consumer Internet companies – and rival providers – seem to move at broadband speed. With customers one click from switching to the competition, the market demands a positive experience each time consumers touch the brand.
C3 knows Consumer Internet. Our leadership was at the forefront of multi-channel communication at a time when the most popular customer service channel was the telephone. Today, our culture of creativity and innovation has developed solutions that enable consumers to use the Internet, mobile devices and telephones to reach a technical and dynamic customer base. The result is fast, efficient and cost-effective sales and service resolution unparalleled in the industry.
C3 Consumer Internet solutions serve every aspect and touch point of the customer lifecycle using inbound and outbound phone, Web, social media and mobile devices.
- Customer Acquisition: Closing the sale when the competition is only a click away, Account enrollment and retention.
- Customer Service: Customer-care related functions that provide general account maintenance and customer care, billing support, repair/technical support, and retention/save services.
- Cross-sell, Upsell & Loyalty: Proactive communications for fee-based products, incentive offers and customer satisfaction contacts deliver a superior customer experience that builds brand loyalty and customer lifetime value.
- Web Communications: Solutions support general customer communications and services, including online comparisons, Email Management, Click to Chat, Click to Talk, Social Media Monitoring Solutions, and Web Self Service.