Privacy Policy

This privacy statement intends to inform you how C3/CustomerContactChannels (C3) collects and processes your personal data and what your rights are in relation to such data. This policy applies to all information submitted directly or indirectly on this website


This privacy statement intends to inform you how C3/CustomerContactChannels (C3) collects and processes your personal data and what your rights are in relation to such data. This policy applies to all information submitted directly or indirectly on this website

If you register at our Career Center, please also read our Talent Network Privacy Policy.

Commitment to Privacy

The primary purpose of this website is to be a dynamic resource to help you learn more about C3. When you use our website, we intend to give you as much control as possible over your personal information and we are committed to protecting your privacy.

What information do we gather?

Although you can visit our website without telling us who you are or revealing any information about yourself, we indirectly obtain your information by keeping track of the domains from which people visit our site through our website's technology. We may also need information directly from you, such as your name and email address, to be able to provide you with the information or service you are requesting or to give answers to your questions posted on our site.

We may also collect and process the following information in the following instances:

We may keep a record of your correspondence if you contact us;

We may ask you to complete surveys that we use for research purposes although you do not have to respond to them;

We will also use information about your computer, including your IP address, operating system and browser type, for system administration, to filter traffic, to look up user domains, to report on statistics, to predict usage trends, to conduct market research, and to do data analytics; and

We will also store or process details of your visits to our website, the pages you view and resources you access or download, including but not limited to, traffic data, location data, weblogs and other communication data.

We will treat such data as “personal data” when this information directly relates to or reasonably identifies you.

How do we use information that we collect from the site?

We use personal data to provide you with information you request, and for other purposes which we would describe to you at the point where it is collected or which will be obvious to you:

To fulfill your requests for information or other content;

For surveys or research questionnaires;

To personalize your experience at our website; and

To contact you for marketing purposes where you have agreed to this.

We also analyze such data for market trends or research and statistics about site traffic. We may also use your IP address or browser information to help diagnose problems with our server, to administer our web site or to help us identify ways to improve it or make it relevant. While we do not link IP addresses to anything personally identifiable, we will be able to track which areas of our site the users are visiting. Although the users will be anonymous, usage will be tracked for the above-mentioned purposes.

Will we share your personal data with outside parties?

We may transfer personal data to our contracted service providers and advisors who are in other countries where we do business. Before we do so, we take steps to ensure that your personal data will be given adequate protection as required by relevant data protection laws. However, there will be other times when we need to share or disclose personal data you provide for a specific purpose: for example, we will disclose or share your personal data to comply with any legal obligation, to enforce or apply our Terms of Use, or to protect the rights, property and legitimate interests of C3, our clients, and others. We may sometimes share aggregate, non-personally identifiable information about the users of this website with our business and alliance partners for legitimate purposes.

What about sensitive personal data?

In general, we do not collect sensitive personal data through this website. In the limited cases when we collect such data, we will observe local data privacy law requirements. Notwithstanding, if you choose to provide us with unsolicited sensitive personal data or voluntarily provide such data, you manifest your consent to the use of your data subject to applicable data privacy laws. "Sensitive personal data" refers to personal data identified by data privacy laws as requiring special treatment. It may include racial or ethnic origin, age, religious, philosophical or political affiliations, personal identity numbers or those issued by government agencies, financial account information, membership of a trade union or profession or trade association, physical or mental health, biometric or genetic data, sexual life, or criminal record.

What about data security?

We take appropriate steps to maintain the security of personal data collected. Regarding your use of our websites you should understand that the open nature of the Internet is such that information and personal data may flow over networks connecting you to our systems without security measures and may be accessed and used by people other than those for whom the data is intended.

You should also note that our website contains links to and from the sites of our partner networks, advertisers and business associates. We are not responsible for the privacy practices or the content of such websites. When you click those links, you do so at your own risk.

Where will your personal data be processed?

As a global organization, personal data we collect may be routed, stored or transferred internationally throughout C3's worldwide organization and to our vendors in accordance with data privacy laws.

For how long will we retain your data?

We will only retain your personal data for as long as is necessary. If you have registered with us, we will only keep the data while your account is active, or if needed to provide services to you subject to our compliance with legal and contractual obligations, globally and locally.

What are your rights?

You are entitled to know whether we hold personal data about you and, if we do, to have access to that personal data and require it to be corrected if it is inaccurate. We generally do not make decisions by purely automatic means, but if we do, you have the right to object.

What if you have questions or a complaint?

This privacy statement is effective February 1, 2018. Any changes we may make in the future to this privacy statement will be posted on this page.

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