Experience Banding

AN ORGANIZATIONAL STRUCTURE THAT IS BOTH STRONG AND NIMBLE

An exceptional client experience is one where clients feel that teams are proactive and responsive. C3 has transformed itself into a FLATTER ORGANIZATION where escalations can quickly be resolved, innovative ideas can be heard and actioned, and our Experience Champions can feel the support they need to do their very best.


2016

2017

Multiple levels of titles and positions

Flat, 4 Levels of bands with a clear focus on supporting, our front line employee, The Experience Champion, and their objective to create FANs