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C3 Overview

C3 Overview

C3/CustomerContactChannels is your trusted partner in outsourced customer management solutions. With three decades’ experience, we’re a category leader – one who employs time-tested methodologies and broad industry insights to seaml...

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Performance Optimization

Performance Optimization

Bringing the best out in your front line teams is a task that is a recurring goal for nearly every company yet not often achieved in a sustainable manner. For many, traditional “training” is outdated, ineffective and oftentimes yields short term re...

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C3 Analytics

C3 Analytics

Analytics: Good Data = Smart Decisions You have the raw data. Now what? Business decisions are made and fortunes are won – or lost – based on the validity of data, how it’s reviewed and what’s learned from it. Technology allows companies to amass da...

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Social Media Monitoring

Social Media Monitoring

C3/CustomerContactChannels manages customer contacts, even when customers are not contacting you directly. Feedback through emerging social media channels is becoming increasingly more important for leading brands to hear.  Whether it is a customer...

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