Customer acquisition and retention are where C3 shines. Our proven practices build your customer base by winning new fans and thrilling existing ones. When prospects arrive at your site or contact your center, we’re not “agents.” We’re Experience Champions who go beyond compliance to quality, beyond answers to solutions, beyond representatives to champions whose relentless devotion to our C3 culture drives your bottom-line outcomes.
Following our proprietary Performance Optimization organization (“C3PO”) training and “boot camp” methodology, our Champions consistently deliver the highest customer acquisition, conversion, and retention rates across every industry vertical. We boast save rates between 15 and 25% – even increasing one customer’s sales per hour by 73%.
At C3, we not only outperform industry-standard contact center customer satisfaction, acquisition, and retention. We set the bar.