C3/CustomerContactChannels manages nearly every facet of customer communications for corporations who rank Customer Management as a strong component of their growth and brand development strategies. Led by a team of seasoned professionals with significant experience in key industries, C3 builds solid partnerships with its clients based on mutually determined business objectives.
The Company boasts over 30 years of executive experience in customer management. At the core of their foundation is their ability to deliver a consistent, repeatable customer experience that speaks to the heart of a brand. C3 team members at every level of the organization are deeply engaged in understanding each of our clients top brand objectives and in aligning our services to support those. We actively listen to Customer feedback, and provide that to our clients in the form of both qualitative and quantitative data for clients to utilize in driving their businesses to maximize return on shareholder investment.
To accomplish this, quality and executive involvement are at the heart of our Corporate Philosophy. Clients can trust the C3 team with their most valuable asset, and we take that responsibility seriously.
C3’s Corporate Philosophy is:
Veteran practices that have been replicated in a variety of situations and industries earn and keep the trust of our clients. The learning curve that leads C3 to earning the title of Client partner, and not just vendor, is minimized by the following discipline of our practices that span the entire Customer Lifecycle. From agent selection and development to stabilizing an operating environment quickly after launch, experience truly matters when the stakes are this high.
The Company has a global network of locations which span the globe from Asia to Latin America and back to the United States. The management team is comprised of the right balance of in-country and US based talent to ensure a well-rounded service delivery platform that is consistent from location to location regardless of the geography. The Company offers the optimal mix of live agents in multiple locations around the globe, combined with automation (speech and IVR, e-mail and Web self-service), as well as back office support to meet performance objectives. Virtually any staffing challenge can be met through our network of multilingual skill sets from agents located around the globe or at home.
C3 is unlike any other outsourcer in the market today. The entire team is seasoned and experienced backed by proven processes that deliver clear, timely results based on client objectives, budget, and priorities. Deep industry knowledge on trends, vertical best practices, and how to serve as a brand extension for clients each make C3 the logical choice for brand leaders seeking an outsourcing partner to help them drive tangible results for their businesses.