How do we define the C3 difference? It’s a leap from customer satisfaction to customer delight. Our Experience Champions are hand-picked and meticulously trained to see each customer interaction as an opportunity to transform an issue into a thrilling engagement.
This doesn’t start with their hiring, and it doesn’t end when Experience Champions are released to the contact center or home-based environment. By infusing our cross-functional teams with C3's exciting customer-first ethos, we create Fans of our Experience Champions, who then create Fans of your customers.
It’s an ongoing relationship that continues even after another thrilled customer call ends with a delightful service experience.