C3 Management is comprised of strong industry leaders who are committed and dedicated to serving as a valued partner to their clients. With decades of experience, the C3 team is unlike any other outsourcer in the industry.

President & Chief Operating Officer

Rick Ferry is the former Chief Executive Officer of Aegis Communications where he successfully took command of a failing organization and led the successful effort to turn the company around. During his tenure, Company revenues increased from $58Mto over $700M.

President, C3 Performance Optimization, Inc. and Executive Vice President, Corporate Development

Miguel Ramos was the Senior Vice President of Business Development at Aegis Communications. In this role, he was responsible for merger and acquisitions activity, as well as the development of the firm’s entrée into the Energy and Utilities vertical market.

Executive Vice President, Global Sales and Marketing

Ken Epstein was Senior Vice President of Business Development at Aegis Communications where he built and led the Company’s North American Sales organization. During his career there Aegis experienced exponential growth.

Senior Vice President, Operations

Kerry Carstairs is the former Senior Vice President of Client Services at Aegis Communications where she was an integral part of the launch of its Aegis Travel division as well as the senior executive over all US-based client relationships.

Senior Vice President, Human Resources

As Senior Vice President of Human Resources, Bob Tenzer is responsible for all facets of this discipline. He brings twenty six years of Human Resources Management experience to C3 Connect, and his background includes Executive HR positions in the customer contact center arena, retail specialty field and in technical quality assessment & risk management services for a global firm.

Senior Vice President, Finance and Chief Financial Officer

Tony Macaione was the Chief Finance Officer at Bijoux Terner, LLC.  In his role Tony was responsible for directing all facets of Accounting, Finance, Budgeting, IT, Legal, Capital Markets, Investor Relations, Treasury, and Risk Management.

Ken Condren, Vice President, Technology

Ken Condren has complete responsibility for all technology services globally at C3 including management of voice and data networks, server and storage, desktop environment and application development.

Vice President, Corporate Marketing and Communications

Alicia Miyares Laszewski, joined C3/CustomerContactChannels in 2010. She is responsible for all external and internal communications as well as branding, marketing, advertising, and culture programs.