The Miami Herald - Thursday, January 26, 2012
Florida-based business process outsourcing company opens several new call centers, expands existing facilities over the last 16 months bringing thousands of new jobs to the United States
BY C3/CUSTOMERCONTACTCHANNELS PLANTATION, Fla., Jan. 26, 2012 -- /PRNewswire/ -- C3/CustomerContactChannels ("C3"), a global provider of customer management solutions added 2,000 new jobs to the U.S. economy last year by opening up new call centers and expanding existing facilities. C3 opened new centers in Tucson, Arizona and Waco, Texas and expanded its Salt Lake City, Utah and Twin Falls, Idaho facilities. Since 2010, C3 has created 3,500 new jobs in the United States.
"We're proud to be part of the economic recovery," said David Epstein, chairman and co-CEO of C3. "Our business is rapidly growing, we've seen an increase in new business, but also in existing clients looking to expand and extend contracts. Our clients recognize the value we bring to the business partnerships and to the community."
Financial incentives ranging from tax breaks and credits to enterprise and development programs did influence the choice to open and expand the centers. C3's jobs were warmly welcomed in Texas and Arizona, states with significant business incentives, where thousands of people lined up for job fairs and interviews.
"Our business is about people and relationship building. Today, there is a deeper understanding in the marketplace about the need for customer relationship building. The level of intrinsic understanding and knowledge of the customer cannot always be achieved at a global level," said Rick Ferry, president and COO of C3. "It's a matter of striking the right balance between cost savings and strengthening the customer brand relationship."
C3/CustomerContactChannels is a provider of business processing services, that offers customer management solutions for a variety of industries. A company led by the former
PRC executive team, C3 has set itself apart in the BPO industry with its hands-on executive involvement, employee centric corporate culture and an outstanding team of industry veterans. The company provides customer management and performance optimization services to a prestigious client list that includes Fortune 500 and global 1000 companies.
C3/CustomerContactChannels differentiates itself in the market because of its hands on executives and employee focused corporate culture. The company prides itself on a culture that encourages employee and leadership development, community development and career advancement in an environment that is both fun and exciting. C3/CustomerContactChannels offers competitive compensation and benefits packages that include paid training. The company has a history of partnering with local charities and becoming a strong local business partner.
Since 2010, C3 has opened five facilities in the United States creating nearly 3,500 jobs. C3 manages facilities and provides services across the globe, including Asia, Europe and the Americas providing a full range of customer contact management services for corporate clients. C3's founders are considered pioneers in the industry having successfully grown global BPO companies over the last several decades. As a result, the company is uniquely positioned to deliver outstanding results for its clients through proven operational best practices and its veteran leadership team.
C3/CustomerContactChannels is a provider of BPO services unlike any other in the market today. Services include Sales, Service, Performance Optimization, Reputation Management and complete customer interaction management via traditional, web, and emerging communication channels. C3 positively engages and promotes our clients' brands with every contact we make with their customers. With a global team that is thousands of employees strong, the company is headquartered in Plantation, FL. More information can be found atwww.c3connect.com.