C3/CustomerContactChannels recently announced its intentions to create 2,400 full-time jobs at its Tucson call center facilities in the coming months. The available positions are mainly for customer service agents, though a handful of supervisor jobs will be available. C3 said it expects to hire over the next four to six months.
“These newly created positions are a direct result of the growth we are experiencing as a company, especially in the health care industry,” said Manny Silva, C3 site director. “We are looking for people who enjoy solving problems and creating exceptional customer-service experiences through traditional and modern streams of communication.”
C3 opened its first customer contact center in Tucson in July 2011, and its aim under new ownership is to disrupt the contact center by using technology to improve the human interaction during every customer connection over the phone, online or mobile.
“We are 100 percent dedicated to creating fans, not just happy customers,” Silva said. “In a commoditized industry, we strive to change the landscape by putting emotion in every interaction we have with our clients’ customers, potential customers and employees. We are not an employer that will tell you about our culture; we want our employees to have a hand in helping us build a new way of life and live it daily.”
Job candidates must have exemplary communication skills and be computer proficient. Prior experience is a plus, but C3 offers training for those who are new to the industry. The company also boasts employee development opportunities, Silva said, who added that many agents who started fielding calls have been promoted to management.
Silva said that 100 percent of the company’s quality assurance representatives and 90 percent of its supervisors were all promoted from within. C3 also offers competitive starting pay, benefits and opportunity for quick career advancement.
Interested candidates can complete an application online at jobs.c3connect.com.
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