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McGregor call center to hire 1,200 in coming months


By MIKE COPELAND This email address is being protected from spambots. You need JavaScript enabled to view it.
Mike Copeland

A call center in McGregor will hire about 1,200 customer service agents in the coming months to field inquiries from medical providers, the manager of the facility said Tuesday.

“These are newly created positions and a direct result of growth we’re experiencing within the company, especially as it relates to our clients in the health care industry,” C3 site director Suzette Mansfield wrote in a press release.

More than 500 people now work at the call center, and the new staffers will join the company over the next four to six months, Mansfield said in an interview.

$10 starting hourly wage

New hires will make $10 an hour, on average, plus benefits that include medical, dental and vision insurance and a retirement plan, she said. C3 primarily is hiring customer service agents, “with a handful of supervisor jobs available.”

“Most will accept calls from health care providers with questions about claims, prescription costs, procedures that are covered, co-payments and changes in providers,” Mansfield said.

C3 will accept online applications at jobs.c3connect.com and will conduct on-site job fairs from 8 a.m. to 6 p.m. each Tuesday to fill employment needs, according to the press release.

C3 operates in a 52,000-square-foot building in McGregor’s industrial district that the city spent $1.2 million renovating before the Florida-based company arrived in 2011. City Manager Kevin Evans said C3 pays $37,500 a month on a lease with the city and is negotiating an extension.

“That building will accommodate more than a call center,” Evans said. “It is data center capable with a battery backup. The power could go out, and they would never know it inside. It’s a seamless operation.”

One of the building’s first tenants was Austin-based Dell Inc. The computer giant spent $4 million to make the building a modern call center but it left in 2007. Cincinnati-based Convergys signed a three-year lease for $324,000 a year with Dell’s departure, but it did not renew its contract, choosing to let employees work at home.

Waiting for a tenant

The site remained vacant for nine months before C3’s arrival.

C3 in late summer of 2016 announced it would add about 500 people to its payroll, and Mansfield said the hiring announced this week is in addition to that increase in staffing. She said like most call centers, the C3 operation in McGregor experiences turnover and increases employment during enrollment periods for the insurance carriers it serves.

“We like to keep turnover between 5 and 7 percent monthly,” she said.
McGregor’s Evans said he has seen a change in C3’s philosophy.

“I’ve noticed that employment there goes up and down,” he said. “Their efforts lately, as I understand, are to reach a higher level and stay there.”
Mansfield said the call center attracts staffers from around Central Texas, including the communities of Waco, McGregor, Killeen and Temple. The center receives calls from 6:45 a.m. until 10 p.m. seven days a week.

C3 has call centers in Texas, Nevada, Idaho, Arizona, Utah, Oklahoma, the Philippines, Bulgaria, Guatemala and China.

The company “recently was acquired by a well-funded investment group with deep experience in the customer contact industry,” according to the press release. It does not identify the investors, and calls to the company headquarters Tuesday were not returned.

http://www.wacotrib.com/news/business/mcgregor-call-center-to-hire-in-coming-months/article_2f1ae77e-77df-5316-ba0a-e0a342619be6.html