BPO firm to double workforce in 2 years

Posted January 19, 2017 at 07:10 pm by Othel V. Campos

Customer relationship management solutions provider C3/CustomerContactChannels plans to double capacity and the number of its workforce in the country over the next two years as it prepares to make the Philippines its regional hub.

C3 global chief executive founder Sudhir Agarwal said the target would be fueled by its recent acquisition by private equity investor Everstone Capital and co-investor Sunrise BPO. 

“We plan to expand operations to eight countries from three currently,” said Agarwal, who is also the founder of Sunrise BPO.

Everstone Capital and Sunrise BPO completed the acquisition of C3 from US-based Stone Point Capital in December last year and formed Everise Holdings, based out of Singapore.

The company plans to significantly increase its headcount in the Philippines from 2,800 to around 5,600 in the next two years. Global headcount is also expected to increase from 8,500 to 18,000 in five years.

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