Having your cake and eating it too in the corporate world is the proverbial castle in the sky for both employers and employees alike. In C3/CustomerContactChannels, a customer contact channel, the lion lies with the lamb.

Customer service can make or break some businesses. Yet customer service is something that businesses often outsource to companies like C3.

Florida-based business process outsourcing company opens several new call centers, expands existing facilities over the last 16 months bringing thousands of new jobs to the United States

Customer service can make or break some businesses. Yet customer service is something that businesses often outsource to companies like C3.

With its skilled workforce and an affinity for US and European culture, the Philippines has recently overtaken India as the number one nation for business process outsourcing.  Rick Ferry, CustomerContactChannels’ president and COO, explains to Rhian Owen why the company’s recent move to the country has been a success.