Customer management firm plans to create 600 local jobs by end of November
Plantation, FL, July 25, 2011 — C3/CustomerContactChannels (“C3”), a global provider of customer management solutions, announced plans to open a new contact center facility in Tucson, Arizona. C3/CustomerContactChannels will hire 320 positions by September 6 and fully staff the facility with 600 employees by the end of November.
As the company sets up Arizona operations, recruitment will be its first priority. The new center, located at 1150 W Drexel, will support a Fortune 100 healthcare company. Immediate hires include customer service representatives and management positions. C3 is hosting a job fair in Tucson at the Radisson Airport Hotel on Wednesday, July 27 and Thursday, July 28 from 9am to 7pm each day.
“Our clients, all Fortune 500 brands, have given us the opportunity to expand based on our hard work and unique culture that have created much success for their customer management objectives,” said David Epstein, Chairman and Co-CEO of C3/CustomerContactChannels. “We’re looking forward to our expansion in Tucson and plan to become a strong regional partner.”
Arizona Senator John McCain added, “C3’s expansion into the State of Arizona is a testament to the great appeal of the City of Tucson and its talented workforce. We welcome C3 to Arizona and look forward to their positive impact on our community.”
C3/CustomerContactChannels differentiates itself in the market because of its hands on executives and employee focused corporate culture. The company prides itself on a culture that encourages employee and leadership development, community development and career advancement in an environment that is both fun and exciting. C3/CustomerContactChannels offers competitive compensation and benefits packages that include paid training. The company has a history of partnering with local charities and becoming a strong local business partner. This is C3’s first contact center in Arizona and represents a significant commitment to the local business community.
“We are eager to build our local team and bring the talented people of Tucson back to work,” said C3/CustomerContactChannels President and COO Rick Ferry. “We are proud to do our small part in creating economic development and job opportunities in the area.”
C3’s founders are considered pioneers in the customer management industry, having successfully grown global customer management companies over the last several decades. As a result, the company is uniquely positioned to deliver results for its clients through innovative technology, performance optimization solutions and cutting-edge reporting tools. By offering a different kind of experience for both employees and clients, C3 challenges the way the industry as a whole is doing business. This has resulted in phenomenal growth. In the last year, C3 has earned new business with existing clients and signed on several new clients. This dramatic growth has led to the opening and expansion of several new facilities across the globe and creation of more than 3,000 jobs in the United States alone.
C3 manages facilities and provides services across the globe, including Asia, Europe and the Americas. C3 provides a full range of customer contact management services for corporate clients in a variety of industries. The company is uniquely positioned to deliver outstanding results for its clients through proven operational best practices and its veteran leadership team.
Those interested in applying for a job with C3 can do so by logging onto www.c3connect.com.
C3/CustomerContactChannels is a global provider of BPO services unlike any other in the market today. Services include Sales, Service, Performance Optimization, Reputation Management and complete customer interaction management via traditional, web, and emerging communication channels. C3 positively engages and promotes our clients’ brands with every contact we make with their customers. With a global team that is thousands of employees strong, the company is headquartered in Plantation, FL. More information can be found at www.c3connect.com.