FOR IMMEDIATE RELEASE
Todd Templin/Sandra Reichman
Growth continues for customer service company celebrating six years in the Waco area
McGREGOR, TX—June 26, 2017—C3/CustomerContactChannels, one of the most innovative and forward-thinking business process outsourcing companies (BPO) in the U.S., announced the creation of 1,200 full-time jobs at its McGregor call center facility. The available positions are mainly for customer service agents with a handful of supervisor jobs available. C3 expects to make all of the hires over the next four to six months.
“These newly created positions are a direct result of the growth we are experiencing as a company, especially in the health care industry,” said Suzette Mansfield, C3 site director. “We are looking for people who enjoy solving problems and creating exceptional customer-service experiences through traditional and modern streams of communication.”
C3 opened its facility in McGregor in August 2011 when the region was in the midst of recovering from the economic downturn. Today, it is one of the largest employers in the area. The company draws workers from across the area including Waco, McGregor and Temple/Killeen and other parts of North Central Texas.
C3 was recently acquired by a well-funded investment group with deep experience in the customer contact industry. Its aim is to disrupt the contact center by strategically using technology to improve the human touch during every customer connection whether over the phone, online or mobile.
“We are 100 percent dedicated to creating fans, not just happy customers,” said Mansfield. “In a commoditized industry, we strive to change the landscape by putting emotion in every interaction we have with our clients’ customers, potential customers and employees. We are not an employer that will tell you about our culture; we want our employees to have a hand in helping us build a new way of life and live it daily.”
Job candidates must have exemplary communication skills and be computer proficient. Prior experience is a plus, but C3 offers training for those who are new to the industry. The company also gives employees an ability to grow; many agents who started fielding calls have been promoted to management.
Mansfield said 100 percent of the company’s quality assurance representatives and 90 percent of its supervisors were all promoted from within.
C3 offers competitive starting pay, benefits and opportunity for quick career advancement.
Anyone interested in filling one of the positions can apply by logging on to jobs.c3connect.com and filling out an application. In addition, C3 is holding on-site job fairs each Tuesday from 8 a.m. to 6 p.m. The facility is located at 1101 Johnson Drive, McGregor, Texas 76657.
C3 provides a full-range of customer contact management services for corporate clients in the healthcare, financial services, telecommunications, energy and utilities, media, travel, hospitality, and government services industries, from both U.S. and international locations.
In addition to Texas, C3 operates contact centers in Nevada, Idaho, Arizona, Utah, and Oklahoma in the United States, and in the Philippines, Bulgaria, Guatemala, China, and outside of the U.S.
C3/CustomerContactChannels is a global provider of outsourced business processes unlike any other in the industry today. Services include sales, service, performance optimization, reputation management and complete customer lifecycle management via traditional, web, and emerging communication channels. C3 is focused on making fans out of our clients’ customers and using modern technology to improve the human touch during each customer service call.
With a global team that is thousands of employees strong, the company is headquartered in Plantation, FL. More information can be found at www.c3connect.com.