C3/CustomerContactChannels Celebrates Fifth-Year Anniversary in Waco Market with Creation of 500 New Jobs

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Todd Templin/Sandra Reichman

Customer service company now hiring associates and management positions for contact center in McGregor

McGregor, TX—August 9, 2016—C3/CustomerContactChannels, a global provider of outsourced business processes, announced it has created 500 new full-time jobs at its customer contact center in McGregor.  The news comes as C3 celebrates its fifth-year anniversary in the Waco metropolitan area.

C3 seeks to hire primarily customer service agents along with a handful of supervisors.  About 100 of the positions have already been filled.  Once all of the hires have been made by the end of October, C3 will have a work force of close to 800 employees.

These new jobs are a result of C3’s internal growth.

“We have been awarded additional work by one of our national health insurance companies and therefore have a need to ramp up hiring fast,” said Suzette Mansfield, C3 site director.  “Our company offers great starting pay, benefits and quick career advancement opportunities.”

C3 opened its facility in McGregor in August 2011 when the region was in the midst of recovering from the economic downturn.  Today it is one of the largest employers in the area.  The company draws workers from across the area including Waco, McGregor and Temple/Killeen and other parts of North Central Texas.

“Establishing a customer contact center in the Waco area turned out to be a great move for our company, because the talent pool here is exceptional,” said Rick Ferry, C3 Chief Operating Officer.  “We have been fortunate enough to be able to hire thousands of people in the region and make them part of a team that loves what they do for a living and loves giving back to the community. That’s the cornerstone of our culture.”

In this latest round of hiring, C3 is looking for motivated people to handle inbound customer calls.  Candidates must have exemplary communication skills and be computer proficient.   Prior experience is a plus, but C3 offers training for those who are new to the industry.  The company also gives employees an ability to grow; many agents who started fielding calls have been promoted to management.

Operations Manager Chris Koch has been at the McGregor facility from the very beginning.  He previously worked in retail and had no call center experience.  But C3 trained him to be an agent and shortly thereafter tapped him for management.

“There are lots of companies that say they promote from within, but few companies like C3 have actually built the culture to make it happen,” said Koch. “I can say without a doubt that anyone looking for a place to build a career, despite your prior experience, C3 is the place to be.”

Mansfield said 100 percent of the company’s quality assurance representatives and 90 percent of its supervisors were all promoted from within.

Anyone interested in filling one of the positions, can apply by logging on to and filling out an application.  In addition, C3 is holding on-site job fairs each Tuesday from 8am to 6pm.  The facility is located at 1101 Johnson Drive, McGregor, Texas  76657.

C3 provides a full range of customer contact management services for corporate clients in the healthcare, financial services, telecommunications, energy and utilities, media, travel, hospitality, and government services industries, from both U.S. and international locations.  C3’s founders are pioneers in the industry, having successfully grown global BPO companies over the last several decades.  As a result, the company is uniquely positioned to deliver outstanding results for its clients through proven operational practices and its veteran leadership team.

In addition to Texas, C3 operates contact centers in Nevada, Idaho, Arizona, Utah, and Oklahoma in the United States, and in the Philippines, Bulgaria, Guatemala, China, and outside of the U.S.

About C3

C3/CustomerContactChannels is a global provider of outsourced business processes unlike any other in the industry today. Services include sales, service, performance optimization, reputation management and complete customer lifecycle management via traditional, web, and emerging communication channels. C3 positively engages and promotes our clients’ brands with every contact made with their customers. With a global team that is thousands of employees strong, the company is headquartered in Plantation, FL.  More information can be found at