C3/CustomerContactChannels Grows Its Global Footprint With a New Contact Center in Guatemala City, Guatemala
Plantation, Fla. – August 1, 2012— C3/CustomerContactChannels (“C3”), a global provider of customer management solutions, has opened a new customer contact center in Guatemala City, Guatemala to serve its growing client base. The new location will handle inbound customer service and reservations calls, in both English and Spanish language, that originate from the United States and other parts of Latin America. Initially, agents will handle reservations and customer service for a major U.S. based airline, and customer service matters for another client in the travel industry.
C3 President & Chief Operating Officer Rick Ferry said the country offers a lot of benefits for business process outsourcing companies like C3.
“Guatemala has become an ideal location for the types of services we provide,” said Ferry. “Guatemala City has a highly-skilled, multi-lingual workforce that is already well-trained in handling inbound customer calls, so the learning curve is shorter. Their Spanish and English are excellent and they closely identify with U.S. culture compared with other locations. Guatemala also offers state-of-the-art technology and a solid telecommunications infrastructure. This, along with our industry-pioneering corporate culture, gives us a great opportunity to perform at a very high level for our clients.”
The address for the new center is Ave. Reforma 15-85 Zone 10, International Tower 7th Level, Guatemala City, Guatemala. Guatemala helps boost the number of C3 locations available to its Fortune 500 client base. Other locations include Idaho, Utah, Arizona, Texas and Oklahoma in the United States; Fort Bonifacio and Manila in The Philippines; Sofia, Bulgaria; Glasgow, Scotland; Dalian, China, and Mumbai, India.
A job fair for the new site is planned for August 17th and 18th at the center in Guatemala. Applicants interested in being considered for hire should apply at jobs.c3connect.com.
C3 provides a full range of forward-thinking and value-added customer contact management services for large and medium sized corporations in the healthcare and financial services, telecommunications, energy and utilities, media, hospitality and leisure, and government services industries. Because of its entrepreneurial spirit and streamlined company culture, C3 is able to ramp programs more quickly for clients, produce above average quality scores and retain employees longer.
In June, C3, along with one of its clients, won Contact Center World’s annual “Best Outsourcing Partnership Award” for the United States and is now a finalist for the worldwide award.