C3/CustomerContactChannels to Add 1,500 Customer Management Positions
New business opportunities in ’12 creates more demand for increased workforce
July 11, 2012 – C3/CustomerContactChannels (“C3”), a global provider of customer management solutions, announced today that it is adding up to 1,500 jobs to service its fast growing roster of Fortune 500 clients. Most of the positions are for customer contact representatives who will handle inbound consumer calls, and some that will exclusively handle issues and inquiries that originate through social media. The jobs will be spread throughout three C3 call centers in Salt Lake City, Utah; McGregor, Texas; and Twin Falls, Idaho.
C3 President/Chief Operating Officer Richard Ferry said the new hires will work with clients in the telecommunications, health care, and travel/hospitality industries.
“If you’re someone who enjoys working with people and helping them solve problems, we have a great opportunity for you at C3,” said Ferry. “Our company is in rapid growth mode right now and we’re looking for the right team members to help take us to the next level. It’s an exciting time to be part of something big and different.”
C3/CustomerContactChannels differentiates itself among other customer contact businesses because of its company culture that strikes the perfect balance of both client and employee focus. The culture emphasizes employee development and advancement, and encourages community involvement, all within a stimulating environment that is both fun and exciting.
“C3 has done a good job of replicating its high-standard culture throughout the entire enterprise,” said Ferry. “Whether you’re assigned to a facility in the United States, the Philippines, China or Bulgaria, you know you’re in a C3 facility. There is a consistent look and feel at every location, similar to the uniformity you’d find in a franchising system. Our employees understand they are one team with the same mission. For clients, this means we are able to ramp programs more quickly, seamlessly integrate with their contacts, produce above average quality scores and retain employees longer.”
Last month, C3, along with one of its health care clients, won Contact Center World’s annual “Best Outsourcing Partnership Award” for the United States and is now a finalist for the worldwide partnership award.
C3/CustomerContactChannels offers forward-thinking customer management solutions for medium to large-sized companies in a wide-range of industries. C3 has set itself apart by implementing best practices learned from the collective experience of its senior management team, each who has been in the contact center business for the vast majority of their careers. A senior level executive maintains a hands-on relationship with every C3 client.
C3 is looking for applicants with prior call center/customer service experience but urges those who have a passion for helping people to apply for consideration. The company is also hiring managerial positions as well, and offers a multitude of career advancement opportunities. Anyone interested in applying for a job at C3, or learning more about the qualifications, can do so by visiting jobs.c3connect.com.