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C3 Overview

C3/CustomerContactChannels is your trusted partner in outsourced customer management solutions. With three decades’ experience, we’re a category leader – one who employs time-tested methodologies and broad industry insights to seamlessly manage customer contacts and interactions.

Our singular focus: To build brand value with every call we answer, every email we respond to, and every web visitor that we support.

At C3, “Experience the C3 Difference” is more than our slogan. It’s a promise found nowhere else in the industry. Each client engagement begins – and grows – with our senior management team’s intimate involvement. Entrepreneurs at heart, we live our clients’ business. We learn their needs and pain points. Only then do we craft customer solutions as if the business were our own. This top-down philosophy delivers results both positive and refreshing.

Look at our ownership structure to visualize the origins of our business principles. C3 is owned by senior leadership – and backed by Stone Point Capital, a private equity firm that has raised and managed private equity funds with aggregate committed capital of $9 billion.

C3 solutions are efficient, streamlined and seamless across organizations – and around the globe. Our business model allows for consistent delivery anywhere our clients’ business takes us.

C3’s clients quickly discover that our commitment as their brand stewards is just the beginning – and is not easily replicated. We seek engagements borne of mutual goals and the unrelenting pursuit of excellence. We’re creative and flexible, solutions-focused and quality-driven. We’re accountable and collaborative – and a fairly down-to-earth group of professionals. This spirit permeates our organization – and every client relationship we live.

C3/CustomerContactChannels is unlike any other outsourcer in the market for a variety of reasons:

Industry Experience

C3’s leadership team is comprised of seasoned customer management executives. They’re industry veterans with the dual perspective of both client and outsourcer. Each is uniquely qualified. Each plays a vital, defined role. Together they form a field-tested team of customer management professionals. Want to join our company? Our standards are a step above most – from the front-line supervisors to managers. This commitment to excellence ensures quality service delivery with every interaction.

Deep Executive Involvement

Clients don’t want vendors. They want partners. That’s what C3 strives to be. We seek meaning in each engagement – with your C3 team viewed as an integral part of your own. We’re committed to the entire client engagement. Senior management is present at business reviews, launch milestones and recognition events. In between, we’re never further than a phone call or email away. Because when our clients achieve success, we like to think we’ve earned it, too.

Culture

Everyone at C3 is guided by our values of accountability, open communication, and care for our internal and external C3 communities.  These values have helped us achieve a culture that is both innovative and unique at netting great results for our clients and their customers and making C3 a place where people LOVE to work.