C3 Labs is the segment of C3 responsible for creating, incubating, and beta-testing new and innovative technologies and
C3 Labs: Innovations That Matter
Pushing the limits of technology to create game-changing customer service solutions is mission critical at C3. Many of those innovations are conceived and developed in C3 Labs, now Powered by our partnership with Microsoft. C3 Labs are located in Las Vegas, NV and Manila and marry C3’s domain expertise in Customer Management with the powerful innovations that Microsoft is developing at a rapid pace.
C3 Labs puts into motion the pursuit of our primary mission of “Helping Human Beings Helping Human Beings.” Every solution developed at C3 Labs turns the latest digital technology into your power tool to energize the customer experience. Our analytic dashboards, Robotic Process Automation, and chat bots put the power in your hands. You gain real-time insights never before realized and that improve efficiencies, automate rote chores, and even coach your Experience Champions to better outcomes.
Leveraging the innovative technologies borne in C3 Labs elevates your returns and transforms your customers into FANS. This is the future of connecting with your customers – available now from C3 Labs.
C3 Labs Innovations: Agility Meets Ability
C3 Labs resides at the leading edge of customer contact evolution. Our innovations improve your Experience Champions’ agility and ability to respond to every call and make your organization a remarkable and trusted partner in the customers experience journey.