01 Aug 2018
August 1, 2018 – Singapore & Ft. Lauderdale, FL — C3/CustomerContactChannels (C3) and its parent Company, Everise, have been recognized for outsourcing excellence, winning a total of three awards at the Asia’s Outsourcing Excellence Awards by CMO ASIA on August 1. C3/Everise won BPO Innovation of the Year, Outsourcing Service Provider of the Year, and CEO of the Year, with the awards received by William Foo, C3’s Chief Financial Officer. The awards cap the first half of a year that has seen Everise, owner of C3/CustomerContactChannels (C3), partner with Microsoft to develop significant Artificial Intelligence capabilities and release its first internally-developed chatbot.
“This is an amazing recognition for Everise to receive,” shared William Foo. He added, “Being selected as the winner for best practices in outsourcing thought leadership paired with our team’s mindset, capabilities and sense of differentiation, is truly a testament of our ability to help clients improve their business outcomes. We are tenacious in our pursuit of excellence, and will continue to strive towards creating solutions that enable our clients to become more successful.”
C3/Everise’s win reflects the company’s ability to provide a full range of customer contact management services for corporate clients in various industries, from both U.S. and international locations, across multiple channels (text, e-mail, phone, social media) and in multiple languages. Everise, the only Asia-based global experience company, recently partnered with Microsoft to develop Artificial Intelligence (AI) platforms to disrupt the traditional approach in the Contact Center and BPO industries.
Both C3 and Everise are led by CEO Sudhir Agarwal who received the CEO of the Year award. Recognising early the need to diversify its product and service offering, and incorporate technology, Sudhir has overseen key partnerships including the one with Microsoft, and a push towards providing more omnichannel and multilingual solutions for clients. Under his leadership, the Company launched multiple C3 Labs across the world. The products incubated in these Labs earned C3/Everise the BPO Innovation of the Year award at this event.
“With customer satisfaction being vital to businesses, driving positive customer experiences is in greater demand than ever. Our innovations in digital transformation are helping businesses worldwide deliver exceedingly better customer interactions and achieve greater retention rates, at much lower costs,” added Sudhir Agarwal. He added, “Our clients and CMO ASIA have affirmed that Everise/C3’s level of service is exceedingly high. We look forward to more successful years of providing award-winning offerings to the industry and our clients,” he said.
The CMO ASIA Awards recognize companies based on their best practices, real-world case studies, together with their innovation, creativity and client engagement. Organized by CMO ASIA, the Asia’s Outsourcing Excellence Awards aim to identify and reward professionals and organizations for exceptional achievements in the BPO and outsourcing field.
C3|Customer Contact Channels, Inc. (C3), is owned and backed by Everise. With US headquarters in Florida, C3 is a leading international provider of outsourced customer relationship management solutions and meets growing customer demands by providing omni-channel customer service experiences around the world, creating loyal FANS and returning significant ROI for clients. C3 goes beyond traditional customer service, leveraging Artificial Intelligence (AI) to increase the range and scope of services for clients and disrupting the global BPO industry. With over 10,000 employees worldwide, C3 provides multilingual omnichannel support to clients. For every client, customer, and employee experience, C3 maintains one simple goal, “We’ll make a FAN out of you.” For more information, visit www.c3connect.com