03 Oct 2018
MIRAMAR, FL October 2 — C3/CustomerContactChannels announced today that TMC, a global, integrated media company, has named C3’s CHAMPS as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine.
CHAMPS is an application that helps align agents with the key performance indicators that are critical to the customer experience. This application helps cut down times associated with quality assurance and makes agent performance and coaching more effective to ultimately drive tangible results in a very quick time period. The technology tool automates performance reporting and grants supervisors and agents access to real-time QA analytics, which saves valuable time for performance improvements. CHAMPS has been deployed across several C3 programs and has seen much success across various client engagements managed by C3.
Sudhir Agarwal, CEO for C3/CustomerContactChannels, stated, “This award confirms our company’s strong focus on Technology built around Digital Transformation to help achieve the best-in-class customer experience for our clients’ customers.” He added, “Through our CHAMPS application we have streamlined our performance improvements for many of our clients, allowing us to perform and deliver at a very high level.”
“Congratulations to C3/CustomerContactChannels for being awarded a 2018 CUSTOMER Magazine Contact Center Technology Award. CHAMPS has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
This 13th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.