C3/CustomerContactChannels not only engages your customer. We manage the complete portfolio of essential, repetitive behind-the-scenes functions critical to managing customer engagements at peak efficiency and that strengthen customer experiences.
Our teams are versed in data entry, management and processing; white mail management and electronic communication imaging, including fax and email; documentation indexing; order verification; and transactional processing. We do this in an accurate, cost-effective manner fully integrated with other customer management activities.
C3/CustomerContactChannels knows that balancing customer facing activities with non-customer facing functions can be difficult. Management of complete back office solutions extends our role of helping clients manage essential tasks that are repetitive in nature – but critical to exceeding target efficiency levels.